Returns & Exchanges

Our Policy 

From the date your order arrives at your door, we give you 14 days to fall in love. If you decide your purchase is not right for you, initiate your return from the Order History section of your customer account. To be eligible for a return, the piece must be unworn and sent back in its original packaging.  There is an $11 return fee deducted from returns to original payment method. There is no return fee if you opt for STONED HEARTS 777 shopping credit. 

We will not accept any returns that are shipped back without a label we've provided, or haven't been initiated in our Returns Center. 

Exclusions

Returns are accepted for the majority of our products with the exception of the following:

• Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
• Made to Order Jewelry: Any special, custom or made to order products

Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase. 

Refunds take approximately one to two weeks to process, and depending on your credit card, it can take 5 -10 business days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

We do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion. 

International Customers

At this time, as we are unable to ship internationally, all orders purchased by customers who live overseas are considered final sale. We’re so sorry we can’t accept returns from our international customers. We’re a fledgling start-up, but as we grow, we’ll do our best to make this happen.

Product Warranty

General Exclusions

We do not provide warranties for theft or product loss.  

Please note that our 100-day product warranty applies only to customers who have purchased items directly from STONED HEARTS 777 and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.

Our gemstone jewelry is extremely delicate and is not impervious to normal wear, activities, or trauma. This is particularly true for necklaces and bracelets since our hands are subjected to considerable exposures each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues:

Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well as exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.

Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. Please take care of your jewelry properly in order to avoid losing or damaging your stones.

Our jewelry is very delicate. If you do not follow the Care Guide included on each product page, it can damage the product. Please use your provided pouch for storage of your piece!

 

Purchases Within Our Free Standard 100-Day Warranty Period

We offer a 100-day product warranty on our products purchased directly from STONED HEARTS 777. If your item has been damaged please submit a repair by emailing care@stonedhearts777.com, with images of the piece, to initiate your repair process.

If you have any additional questions about the repairs process reach out to care@stonedhearts777.com  and we will happily assist you. 

Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Gemstones are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.

We are able to offer complimentary replacement for stones (gemstones, pearls, and diamonds) that are less than 2 mm in length at their widest point. Larger stones are not covered under our warranty and any missing stones will have to be paid for by the customer even during the warranty period. Please reach out to care@stonedhearts777.com if you have lost a stone on your item and we will quote you for the repair.

 

Purchases Outside Our 100-Day Warranty Period  

If you wish to initiate a repair after your 100-day product warranty has expired, please submit a repair request by contacting us at care@stonedhearts777.com, with images of the piece, to initiate your repair process.

We will determine if the piece can be repaired and provide an initial quote of the repair fee. Please note that repairs outside of our 100-day warranty period are subject to a non-refundable repair fee that starts at $35+ which includes shipping and handling for both directions the repair fee has been paid, we will send you a return shipping label that must be used to return the item.

Once the 100-day warranty for the piece has expired, any stones that are lost will have to be paid for by the customer regardless of the size of the stone. The cost of the stone(s) will be included in the repair fee once the repairs are confirmed.

STONED HEARTS 777 Products Purchased From Other Retailers

Please note that our warranty applies only to customers who have purchased items directly from STONED HEARTS 777 and are named on the product receipt.

Repair Shipping Policy  

Please ensure to pay the fees before shipping if it applies to your repair. Please make sure to package the items securely in their original packaging or a box of the same size. For any additional information on how to ship your piece back to us please reach out to us at care@stonedhearts777.com. Please note that the carrier may charge you additional shipping charges if you send your product back in a different-sized box.  

Any shipments that are sent to us using a label not created by STONED HEARTS 777 are not covered by our insurance policy and we are not responsible for any lost or damaged packages. 

Please note that as we do not offer international shipping and we are currently not able to facilitate any repairs for customers that wish to return a product from overseas.